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WHAT IS CONNECTION CRATE?
Connection Crate is a subscription box service for schools that offers unique items branded with your school logo. It's the perfect gift for anyone that loves their school, including current students and alumni! Connection Crate is a service offered by FMG (Fitzpatrick Media Group). The leadership at FMG has worked with high schools and colleges for over 17 years.
HOW OFTEN ARE CONNECTION CRATES DELIVERED?
Connection Crates are delivered three times per year, once every four months. Subscribers are billed approximately 45 days prior to each delivery.
WHAT IS THE RETURN POLICY?
Because all items are being custom produced for your school, there are no refunds or exchanges on any items. We will replace any defective items free of charge within 30 days of receipt of the item.
HOW CAN I CANCEL MY SUBSCRIPTION?
If you'd like to cancel your subscription, you can do that by visiting the My Account page and then click on Subscriptions. You must cancel your subscription prior to the billing dates listed below, otherwise your credit card will be charged at that time and you will receive the next scheduled box.
Billing Date Shipping Date
November 1st, 2018 December 1st, 2018
March 1st, 2019 April 15th, 2019
July 1st, 2019 August 15th, 2019
November 1st, 2019 December 1st, 2019
WHO DO I CONTACT IF I HAVE A PROBLEM OR QUESTION?
Please do not contact your school. You should contact Connection Crate with any questions or issues at 216-485-3577 or by filling out the form on our contact page.
CAN I CHOOSE THE ITEMS FOR MY BOX?
No. Part of the fun of receiving a Connection Crate is the anticipation of opening your box to find your surprise items. Each box will have several items valued at between $60 and $70 total. Types of items can include apparel, cool tech products, drink wear, and other products.
WHY DO YOU ASK FOR SHIRT SIZE WITH MY BOX SUBSCRIPTION?
Some boxes may contain apparel and if we plan to put a T-Shirt in an upcoming box, we want to make sure you receive a size that fits you best! FYI, at anytime you can edit your subscription's T-Shirt size, by visiting the My Account page and then click on Subscriptions.
I DON'T SEE MY SCHOOL OFFERED. HOW CAN MY SCHOOL START OFFERING A CONNECTION CRATE?
We LOVE adding new schools to the mix. Please forward this site to your school administrator (typically a school athletic director or alumni director are a good start!) and encourage them to reach out to us at email@example.com.
CAN I GIVE A CONNECTION CRATE AS A GIFT?
Yes! In fact Connection Crate subscriptions make perfect gifts for alumni, currents students, friends and relatives. During the checkout process, you will have the opportunity to enter your gift recipient's first and last name. You should then enter their shipping information in the shipping section. Please note, if you want to order multiple connection crates as gifts for different people, please make sure to order one Connection Crate per order and then, after you submit your first order, please go back into the store and order your additional Connection Crate(s).